CRM and Network Support Analyst

Recognized as the leading web platform for business finance, smartfundit.com is trusted by many of the world’s technology companies and their customers to provide on demand financing options through an independent online marketplace.

Why? Maybe it’s because smartfundit.com uses the scale of the internet to provide financing in a way that is as simple as buying a book from Amazon or booking a flight with Expedia. Or perhaps it’s because our subscribers are able to access and source the lowest financing rates online in minutes, rather than the days or weeks it used to take them.

We have contributed to the success of over 3500 technology vendors since we launched in January 2006 with over £500 million in transactions flowing through our B2B platform.

And that’s why we have an opportunity for a CRM and Network Support Analyst to participate in our ongoing success. This is a hands-on role to shape, influence, and deliver the infrastructure necessary to support our rapidly expanding technology requirements.

The role reports directly to the SVP Product Marketing and specific responsibilities include:

• Administration of salesforce.com enterprise edition with custom objects
• Experience in using dataloader software and in creating insightful reports
• Working with all areas of business to ensure knowledge and understanding of business processes & requirements for continued improvement of salesforce.com
• Work with salesforce.com App exchange software and packages to maintain current business processes and meet new processes
• Microsoft Windows XP and Vista administration and support for desktops & laptops, trouble shoot, perform new and re-installations
• Microsoft Windows 2000 server administration and support
• Microsoft Office 2003 and 2007 support
• Microsoft Active Directory administration, setting up new users, distribution lists, security groups
• Network administration, trouble shoot all network components, monitor firewall, switches, cables
• Manage relationships with key third party suppliers to ensure level of service and support are maintained and any problems are resolved in a timely manner.

The ideal candidate will possess 3+ years experience in the following:

• Administrating salesforce.com enterprise addition, including the generation of reports based on custom objects, in a dynamic environment
• Microsoft / windows certified in desktop and server technology
• Excellent problem solving skills
• Demonstrated ability to work with 3rd party suppliers to delivery reliable service and support
• Excellent written, verbal communication and customer interaction skills
• Ability to work with cross-functional teams in a fast growing organisation

Energy and enthusiasm are essential. This position is ideally suited to an individual who enjoys problem solving, and is committed to continuous improvement.

Location: Surrey/Hampshire Borders

Salary: £30-35k plus benefits (to include bonus, pension, equity participation plan and health cover)

To register your interest please email your CV with a covering letter to: human resources